Transformative Service and Quality of Life

• A CONCEPTUAL FRAMEWORK OF THE DOMAIN OF EVIDENCE-BASED DESIGN (Roger S. Ulrich, Leonard L. Berry, Xiaobo Quan, Janet Turner Parish)
• A HIERARCHICAL MODEL OF HEALTH SERVICE QUALITY: SCALE DEVELOPMENT AND INVESTIGATION OF AN INTEGRATED MODEL (Tracey Dagger, Jill C. Sweeney, Lester Johnson)
• A SOCIO-COGNITIVE APPROACH TO CUSTOMER ADHERENCE IN HEALTH CARE (Lan Snell, Lesley White, Tracey Dagger)
• ACTIVATING CONSUMERS FOR BETTER SERVICE COPRODUCTION OUTCOMES THROUGH EUSTRESS: THE INTERPLAY OF FIRM-ASSIGNED WORKLOAD, SERVICE LITERACY, AND ORGANIZATIONAL SUPPORT (Martin Mende, Maura L. Scott, Mary Jo Bitner, Amy L. Ostrom)
• BILLIONS OF IMPOVERISHED PEOPLE DESERVE TO BE BETTER SERVED: A CALL TO ACTION FOR THE SERVICE RESEARCH COMMUNITY (Raymond P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patrício, Javier Reynoso, Roberta Sebastiani)
• COCREATING THE ARAB SPRING: UNDERSTANDING TRANSFORMATION OF SERVICE SYSTEMS IN CONTENTION (Per Skålén, Kotaiba Abdul Aal, Bo Edvardsson)
• COCREATIVE CUSTOMER PRACTICIES: EFFECTS OF HEALTH CARE CUSTOMER VALUE COCREATION PRACTICES ON WELL-BEING (Janet McColl Kennedy, Suellen Hogan, Lars Witell, Hannah Snyder)
• COMMUNITY ACTION RESEARCH (Julie Ozanne, Laurel Anderson)
• CUSTOMER EFFORT IN VALUE COCREATION ACTIVITIES: IMPROVING QUALITY OF LIFE AND BEHAVIORAL INTENTIONS OF HEALTH CARE CUSTOMERS (Tracey Danaher, Janet McColl-Kennedy, Jill C. Sweeney)
• ESSENTIALS FOR IMPROVING SERVICE QUALITY IN CANCER CARE (Leonard Berry, Kedar Mate)
• FABLE HOSPITAL 2.0: THE BUSINESS CASE FOR BUILDING BETTER HEALTH CARE FACILITIES (Blair L. Sadler, Leonard L. Berry, Robin Guenther, D. Kirk Hamilton, Frederick A. Hessler, Clayton Merritt, Derek Parker)
• INNOVATIVE HEALTHCARE DELIVERY (Leonard L. Berry, Ann M. Mirabito)
• LEARNING FROM SOCIALLY DRIVEN SERVICE INNOVATION IN EMERGING ECONOMIES (Javier Reynoso, Jay Kandampully, Xiucheng Fan, Hanna Paulose)
• LESSONS PATIENT-CENTERED MEDICAL HOMES CAN LEARN FROM HEALTH MAINTENANCE ORGANIZATIONS’ MISTAKES (Leonard L. Berry, Ann M. Mirabito)
• MANAGING THE CLUES IN CANCER CARE (Leonard Berry, Joseph Jacobson, Brad Stuart)
• NEW DIAGNOSIS BUNDLE: IMPROVING CARE DELIVERY FOR PATIENTS WITH NEWLY DIAGNOSED CANCER (Joseph Jacobson, Lisa Rotenstein, Leonard Berry)
• PATIENT EXPERIENCE MANAGEMENT IGNORES MENTAL HEALTH: SUGGESTIONS FOR HEALTH CARE ORGANIZATIONS (Andrew S. Gallan, Mona Shattell)
• PEOPLE AS VIRTUAL PRODUCTS: ANALYZING HUMAN EXCHANGES ON CRAIGSLIST AND GUMTREE.COM (Mark S. Rosenbaum, Kate L. Daunt)
• PRACTICAL IDEAS FOR IMPROVING THE QUALITY OF HOSPICE CARE (Leonard Berry, Stephen Connor, Brad Stuart)
• REJECTED, SHACKLED, AND ALONE: THE IMPACT OF SYSTEMIC RESTRICTED CONSUMER CHOICE ON MINORITY CONSUMERS’ CONSTRUCTION OF SELF (Sterling Bone, Glenn Christensen, Jerome Williams)
• REPAY NOW OR REPAY LATER: EXAMINING THE EFFECTS OF INFORMATION DISCLOSURE ON CONSUMER DEBT REPAYMENT DECISIONS (Linda C. Salisbury, Katherine N. Lemon)
• SUPPORTING THE SUPPORTERS: WHAT FAMILY CAREGIVERS NEED TO CARE FOR A LOVED ONE WITH CANCER (Leonard Berry, Shraddha Dalwadi, Joe Jacobson)
• SURROUNDED BY SERVICES: A NEW LENS FOR EXAMINING THE INFLUENCE OF SERVICES ON CONSUMER WELLBEING (Laurie Anderson, Amy Ostrom, Daniele Mathras , Mary Jo Bitner)
• THE BRANDING OF PALLATIVE CARE (Leonard Berry, Robyn Castellani, Brad Stuart)
• THE EFFECT OF INSTANT MESSAGING SERVICES ON SOCIETY’S MENTAL HEALTH (Mark S. Rosenbaum, Ipkin Anthony Wong)
• THE EFFECT OF SERVICE EVALUATIONS ON BEHAVIORAL INTENTIONS AND QUALITY-OF-LIFE (Tracey Dagger, Jill C. Sweeney)
• THE RESTORATIVE QUALITIES OF AN ACTIVITY-BASED, THIRD PLACE CAFÉ FOR SENIORS: RESTORATION, SOCIAL SUPPORT, AND PLACE ATTACHMENT AT MATHER’S—MORE THAN A CAFÉ (Mark S. Rosenbaum, Jill C. Sweeney, Carla Windhorst)
• THE ROLE OF ‘THIRD PLACE’ SOCIAL SUPPORT IN CANCER PATIENTS’ QUALITY OF LIFE (Mark S. Rosenbaum, Jill Smallwood)
• TRANSFORMATIVE SERVICE RESEARCH: AN AGENDA FOR THE FUTURE (Laurel Anderson, Amy L. Ostrom, Canan Corus, Raymond P. Fisk, Andrew S. Gallan, Mario Giraldo Oliveros, Martin Mende, Mark Mulder, Steven W. Rayburn, Mark S. Rosenbaum, Kunio Shirahada, and Jerome D. Williams)
• UNEXPECTED BENEFITS OF SERVICE IMPROVEMENT AT THE CUSTOMER- EMPLOYEE INTERFACE: A FIELD EXPERIMENT IN THE HEALTHCARE INDUSTRY (Tracey Dagger, Peter Danaher, Jill C. Sweeney, Janet McColl-Kennedy)
• VALUES-BASED SERVICE FOR SUSTAINABLE BUSINESS: LESSONS FROM IKEA (Bo Edvardsson, Bo Enquist)
• WHAT ADULT CANCER CARE CAN LEARN FROM PEDIATRICS (Sarah R. Brand, Lucy Pickard, Jennifer W. Mack, Leonard Berry)
• WHAT’S THE HARD RETURN ON EMPLOYEE WELNESS PROGRAMS? (Leonard L. Berry, Ann M. Mirabito, William B. Baun)
• WILL THE “REAL” ADOLESCENT PLEASE SIGN IN? SELF-SOCIALIZATION ON THE INTERNET (Laurel Anderson, Deborah McCabe)