The Center for Services Leadership is continuing its role as a leader in service education with the announcement of the Strategic Service Institute (SSI), March 13-17, 2017. SSI is the only program that provides an immersive executive education experience that focuses on the delivery of service excellence. The development of this new format is the next evolution of service education. Two modules are now offered, one that delivers the foundational essentials for the managerial knowledge of service delivery and execution and a second that provides cutting edge toolsets and strategies essential to taking an organization’s service excellence to the next level. An individual may take either one, or both, of these modules.
Dr. Douglas Olsen, Academic Director of SSI, explains advantages of the new format, “we provide incredibly solid grounding in service excellence during the first module and then, with these foundational principles in place, in the second module we introduce key frameworks for implementing strategies for leading service-centric organizations. Throughout the program we create opportunities for engaged discussion and collaborative learning.” The Institute curriculum is led by academics and business practitioners who are at the vanguard of service, and is delivered in a university environment at McCord Hall, of the W. P. Carey School of Business, Arizona State University.
If you are interested in learning more about SSI and would like to register, please see our website.