“Students often face problems accomplishing their goals because colleges and universities have poor processes. Service blueprinting, a type of process map, focuses on the student (or customer) experience and illuminates things an organization can do to identify and fix problem processes.” In her recent EDUCAUSE article Nancy Stephens shares 3 different examples of how Service Blueprinting can be used in Higher Education.
Do you have examples of how your teams used Service Blueprinting? Let us know!
Click on the link below to read the EDUCAUSE article: