At QUIS reception in Karlstad. Above, left to right: Dr. Laurel Anderson (ASU), Dr. Mary Jo Bitner (ASU), Dr. Inger Roos (Karlstad University). Below, left to right: Dr. Paul Fombelle (Northeastern University), Daniele Mathras, PhD Student (ASU), Jon Engstrom, PhD Student (Linkoping University).
Summer is “conference season” for those of us in the service research community, with at least four services conferences in summer 2013 alone – that I am aware of – occurring all over the world from Sweden, to Greece, Taiwan, and Las Vegas! This summer I have already had the opportunity to attend two of our international conferences: QUIS was held in Karlstad, Sweden in June, and the Frontiers in Service Conference was held in Taipei, Taiwan in July. Both were outstanding conferences and they reinforce the growth of our discipline as well as global nature of it. Over 25 different countries were represented at both QUIS and Frontiers. In addition, both conferences were highly interdisciplinary, highlighting the trends in our field. Attendees were from business disciplines (including marketing, operations, human resources, management), as well as from engineering, design, and computer science.
There were outstanding research papers presented at both conferences as well as plenary talks by respected academics and business leaders—across a wide range of topics, again reinforcing progressive trends in service. Topics ranged from the growing impact of technologies on service, to service design for enhancing customer experiences, to new business models for service and moving traditional manufacturing and technology companies into service growth modes. Cutting-edge research on employee and operational issues in service was also presented. Continue reading